Frequently Asked Questions
Do you accept insurance?
At this time, our services are cash based, meaning we do not go through insurance. We feel this outlet allows us to provide the best rehabilitation care and wellness services that meet our clients’ needs without having to jump through insurance barriers. It saves both the provider and client time, money in the long run, stress, and yields better transformative results.Do you provide a superbill for out-of-network reimbursement?
We can provide a superbill upon request for your insurance to reimburse you. However, do not expect a 100% reimbursement for the services provided. It also takes time and going back and forth with your insurance sometimes, so you may experience a delay in your reimbursement.What do you do that is different from my physical therapy clinic that takes my insurance?
We get asked this all the time, and the answer is simple. The patient spends every minute with the therapist, NOT assistants or aides, in working on their issue, whenever and wherever they wish, which means more value per minute spent. Since we are a mobile practice, we can go directly to you, either in your home, gym, on the court, or wherever it matters most, and we are generally flexible with your schedule. We also offer wellness and a la carte services without the need of a proper evaluation. Furthermore, we do not need a physician’s referral or insurance authorization to start treatment (see question 4 for more details).Do I need a doctor’s referral?
In California, you are allowed to be seen by a physical therapist for no more than 45 days or 12 sessions, whichever comes first, without a doctor referral. If we determine that you need more sessions, we would need your doctor’s dated signature of approval. However, this does not apply to wellness services (exercise for general wellness, training for a specific sport or activity, a la carte wellness services such as manual work, cupping, stretching, etc.)Do you take HSA or FSA?
Yes! In addition to taking card or cash payment, we also accept HSA and FSA.How does payment work? Do you have an installment plan?
At Flokinetics, we never want finance to interfere with your recovery and well being. You can pay per visit or for a package, and we take cash or card. We recommend purchasing a package plan to take advantage of the bulk discount. We can also implement an installment plan for a package if your budget is tight upon request.
Call (949) 407 - 9499 if you have any other questions.Do you provide virtual/telehealth services?
Yes! And we encourage it as well, as it not only saves you and us time and money, but it also reinforces accountability in your part to take more control of your health and rehabilitation. Virtual care has been proven to be just as effective as in-person care, not to mention it is convenient.Wouldn’t it be cheaper to just go to a clinic that takes my insurance?
It depends on how you look at it. The short answer is no; you get more value per minute without going through insurance. Factoring in your deductibles, out of pocket maxes, and co-pays, as well as actual one-on-one time spent with a qualified therapist, the cost per minute is cheaper in our cash based model (referenced from headquarterspt.com). The average deductible is $1763 and out-of-pocket maximum is $8700 for an individual in 2022, with co pays ranging from $20 - $60 per visit. This can definitely add up over time.
If you still have any questions, call us at (949) 407 - 9499.